Workplace Mediation & Dispute Resolution
WSM's Mediation & Conflict Management service is a management initiated intervention process where a qualified occupational mediator conducts assessments with a manager and an employee to resolve a productivity issue, job suitability or communication problem.
Examples of where Workplace Mediation Assessments can be used:
- To help employers and employees understand performance problems.
- To resolve workplace conflict and inter-personal communication issues
- To provide an objective and impartial intervention in a workplace dispute.
- To explore any non-work related factors impacting on job performance
- To manage & resolve psychological and behavioural related sickness absence
- To offer a full psychological assessment
- To determine an employees suitability for a specific role
- To identify practical solutions and reasonable adjustments needed.
Benefits
- Enhance workplace productivity
- Improve workplace interpersonal relationships
- A rapid and effective intervention tool
- Provides litigation risk management for employers
- Resolves conflicts and workplace disputes
How it Works
- The Workplace Mediation Assessment process starts when a manager identifies a performance or inter-personal relationship problem with a particular employee.
- The manager contacts WSM to set up the Workplace Mediation Assessment.
- The manager simultaneously informs the employee that an independent assessor is to be brought in and gives the employee a written description of the process (prepared by WSM).
- The WSM occupational psychologist first meets with manager who has the performance or inter-personal relationship problem with the employee.
- The occupational psychologist then meets with the employee to conduct an in-depth and structured assessment to understand their concerns and view of the situation.
- The occupational psychologist will then meet briefly with the manager again for a short de-brief and initial summary.
- WSM will then produce a thorough and comprehensive written report of the Workplace Mediation Assessment process, that will include practical and realistic recommendations and suggestions for reasonable adjustments that will lead to a resolution or a partial resolution of the problems raised.
Training
WSM can provide managers with a Workplace Mediation Assessment information pack, that identifies the problems and issues that can be tackled using this process. Training for managers can also be provided.
